Privacy Policy

This Privacy Statement will also apply to any information about you that is provided to us by someone else such as a travel agent.

What Information Do We Collect?

The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. For example, when you request us to make your travel arrangements, we may collect details such as your name, address, flight and other travel details, credit/debit card number and expiry date, billing address, telephone numbers, frequent flyer number or other loyalty program membership details, dietary requirements (if any) and health issues relevant to your travel arrangements.

How We Collect Information

We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), visit our web sites or when you have contact with us in person. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party. For example:

From people making travel bookings on your behalf;

From third party telesales companies that collect your personal information and disclose it to us so that we may issue you with your ticket and make and fulfil your travel arrangements or market our products and services to you;

Other service providers who collect information on our behalf; and

From market research companies contracted by us to obtain information so that we may improve and market our products and services.

How We Use Your Personal Information

We generally collect your personal information for the sole purposes of the following:

  • To process your travel arrangements and other transactions; and
  • To conduct marketing activities and market research.

Some of the personal information we collect is essential for us to be able to accurately identify who is using the service. Other types of personal information we collect help us to profile who is using our services and what their interests are.

Disclosure of Personal Information to Third Parties

We may disclose your personal information to third parties, for example, to our contractors to whom we contract out certain services, travel service providers, data processing companies (including operators of global distribution systems and payment clearing houses) for the purpose for which the information was collected or for related purposes, for example to complete a transaction on your behalf or provide you with a service that you requested.

We may also disclose your personal information to various law enforcement agencies and governments around the world for security, customs and immigration purposes.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Access & Correction of Information About You

We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the applicable laws, including for the purpose of correcting or updating that information.

We may recover from you our reasonable costs of supplying you with access to this information.

Your request to provide access to this information will be dealt with in a reasonable time.

Keeping Your Personal Information Up To Date

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.

If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

Transfer of Information Overseas

We may transfer to people in foreign countries any of your personal information to fulfil the purposes set out in this Privacy Statement, for example:

  • To HTT Group offices overseas;
  • To data processors (including operators of global travel distribution systems); and
  • Airlines, hotels and other travel service providers.

In most cases the transfer will be necessary for the performance of our contract with you or for the implementation of pre-contractual measures taken in response to a request by you or for the performance of a contract with a third party which is concluded in your interests. Please let us know if you have any objections to such transfers.

Resolving Your Concerns

If you wish to gain access to your personal information, have a query on how your personal information is collected or used please forward your request, or query to the address below. We will respond to your query as soon as possible.